CeX

Really disappointed in the level of service and how poor your sales team treat customers. Having a clean up at home , found playstation 2 and games which we thought we would try and trade in . We Took the Playstation in with controller and games . Your team told me they couldn't trade the Playstation 2 as it didn't have the power cord . I told your staff I understand and I will have a look at home as its probably somewhere . I also asked do you take DVDs as we have a few . Was told yes . So games and controller traded and a store credit given . I return the next day with the Playstation and cord - I am told they can not trade it as it doesn't have a controller . I explained I traded a controller the previous day and pointed to your team member who did the transaction. I was still told that that is a separate transaction and if I wanted to trade the console I need to purchase a controller for $30 I discussed that this is crazy and why wasn't I told this yesterday- all I got was blank looks and if you want to trade you need a controller. On top of this - I am told that you do not trade DVDs anymore - agian I asked why wasn't I told this the day before . Blank looks was the response. Also I said that it says on your Web page your business does take DVDs ( even has prices of trades ) but was again told We don't take DVDs anymore . It's a tough market with you competing with online - you need to be way better than this to survive as a business.

I took a seven season set of dvds to this store to sell, this was one big box containing seven separately packed seasons of a TV show. When I received the email receipt this set was not mentioned. When I contacted the company they said two discs were missing so the whole set was scrapped. If two discs across seven separate seasons were missing, surely something could have been salvaged or the store could have contacted me. These people are at best unethical, at worst thieves. I will not be using this company again.

Just witnessed these fools try to sell a computer monitor that “didn’t need a power cable” to turn on to the poor bloke in front of me. Also the PS2 game I bought doesn’t even load past the PlayStation 2 logo. Can’t wait to see this dump of a company go bankrupt. Edit—went back to purely see if they put the game I returned back up for sale and they had. Despite the fact that they didn’t have a functioning disc resurfacer or any extra copies. So the disc was still completely scratched and non functioning, yet they’re still happy to waste someone else’s time.